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3713 Construction courses delivered Online
Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Rigging Safety Level-1 Training Course
By TUVSW Academy
This online Rigging and Slinging Safety course is designed to provide participants with a basic level of knowledge of rigging gear, proper rigging procedures & load control includes covering practices and techniques to safely sling and rig loads according to the OSHAD CoP 34, BS 7121 p1 & best practices . It also adheres to ANSI (American National Standards Institute) and ASME (American Society of Mechanical Engineers) standards. Certificate Validity: 1 Year Upon successful completion of this online course, a certificate of completion will be available for download and printing. COURSE ASSESSMENT: Online quiz A mark of 70% must be achieved in order to receive a certificate of completion. Language of Training: English
Overview This comprehensive course on Building Your Own Computer will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Building Your Own Computer comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Building Your Own Computer. It is available to all students, of all academic backgrounds. Requirements Our Building Your Own Computer is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 9 lectures • 03:06:00 total length •Module 01: Introduction to Computer & Building PC: 00:17:00 •Module 02: Overview of Hardware and Parts: 00:27:00 •Module 03: Building the Computer: 00:25:00 •Module 04: Input and Output Devices: 00:22:00 •Module 05: Software Installation: 00:35:00 •Module 06: Computer Networking: 00:21:00 •Module 07: Building a Gaming PC: 00:19:00 •Module 08: Maintenance of Computers: 00:20:00 •Assignment - Building Your Own Computer: 00:00:00
Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Learning how to ride a bicycle is an utterly practical knowledge. However, theoretical knowledge can make you more practical in dealing with a bicycle. This course has been designed keeping eyes on the steering system, toolbox and understanding the bike. Start learning Bicycle Training that will give you enough knowledge and skills to build your dream career. About this course This Bicycle Training helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Bicycle Training is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For:â This Bicycle Training is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Bicycle Training related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 1: Understand Your Bike Module 2: Tools You Should Have in Your Toolbox Module 3: Introduction to The Steering System Module 4: Introduction to The Gears Course Content Bicycle Training Course for Beginners Understand Your Bike 00:07:00 Tools You Should Have in Your Toolbox 00:13:00 Introduction to The Steering System 00:07:00 Introduction to The Gears 00:10:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
Is becoming an air cabin crew your desired job? Then becoming an air cabin crew could be the perfect job for you! But how do you go about turning your concept into a reality? Obtaining a job on an air cabin crew is challenging, with just approximately 5% of candidates worldwide successful. This Diploma in Cabin Crew Training at QLS Level 6 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! We will lead you through the entire process of becoming an air cabin crew member. This air cabin crew course is ideal for beginners or intermediate students interested in working as cabin crew. You will understand the steps to reach the sky regardless of your background, whether you are a student, a writer, or a sportsperson with an interest in aviation. By the end of the air cabin crew course, you will be able to: Discover the many types of cabin crews and airlines. Understand the policies and organisations that govern cabin workers. Understand the advantages and disadvantages of a travel career. Prepare for interviews and training for cabin crew. Discover the layout of all commercial planes. Be flexible in the face of changing circumstances. Understand the primary tasks and responsibilities of cabin crew members. Capability to react in an emergency. Why Prefer This Air Cabin Crew Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Working as an air cabin crew member for a major airline is both exciting and challenging. Aside from flying to exotic locales, the job entails a high level of responsibility and specialism to ensure passenger safety and comfort in compliance with industry standards. This course is ideal for young professionals looking to get into the sector, as it introduces the skills and responsibilities required by the world's largest airlines. *** Curriculum Breakdown *** Here is the curriculum breakdown of this air cabin crew course: Module 01: Introduction Module 02: Understanding Different Types of Airlines Module 03: Role of Regulatory Bodies and Trade Associations Module 04: Things to Know about a Cabin Crew Life Module 05: Advantages and Disadvantages of a Cabin Crew Career Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Module 07: Cabin Crew Interview Formats Module 08: Training Procedures Module 09: Aviation Abbreviation and Airport Codes Module 10: The Layout of a Commercial Aircraft Module 11: Cabin Familiarisation for a Cabin Crew Module 12: Departments of Airlines and their Interconnection with Cabin Crew Module 13: Knowledge of Currencies, 24-Hour Clock, and Phonetic Alphabet Module 14: Basic Knowledge of Weather Regarding Aviation Module 15: Duties of a Cabin Crew Module 16: Communication with the Passenger Module 17: Aircraft Galley Module 18: Emergency Evacuation System Module 19: Tackling the Event of a Fire Module 20: Medical First Aid Module 21: Personal Grooming of Cabin Crew Module 22: Cabin Crew Fatigue Management Module 23: Crew Resource Management Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Cabin Crew Training at QLS Level 6 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is dedicated to the following: Candidates attending Aviation Institutes. Looking for a new job. Attracted to the Air Hostess, Flight Attendant Position. Anyone Interested in a Career in the Aviation Industry. Requirements The program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Career path Understanding Cabin Crew will provide you with a competitive advantage and open the door to a variety of professional prospects. One can develop into: Cabin Crew Flight Attendant Air Host / Hostess Crew Controller Senior or Junior Cabin Crew Member In the UK, the average salary of these professions ranges from £15,000 to £30,000. Certificates Certificate of completion Digital certificate - £10 Diploma in Cabin Crew Training at QLS Level 6 Hard copy certificate - £129 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Cabin Crew Training at QLS Level 6, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 129 GBP inside the UK 139 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)
The Updated Care Certificate (Standards 1 to 15) Course in the market comes with additional 2 career development Courses as a gift. FREE Course 01: Healthcare Assistant FREE Course 02: Medical Law Ever wondered about the need for a care certificate in your CV to boost up your portfolio? Are you looking for flexible working hours in your desired 'care' career to avoid the 9-5 rut? Well, you have plenty of options! A huge role that depicts your future in an ever so fruitful manner is the Care Certificate which comprises fifteen standards. Hence, we bring you this comprehensive Care Certificate (Standards 1 to 15) course to enhance your skills, which is convenient for all! This course is here to make your life less complicated, enjoyable and very fulfilling! This Certificate in Care Certificate Preparation at QLS Level 2 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 60 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Care Certificate (Standards 1 to 15) Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Care Certificate (Standards 1 to 15) course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. A Care Certificate is like a 'ride or dies' aspect of a person's induction that an employer must supply in order to comply with legal requirements and a fundamental set of fifteen standards. And this Care Certificate (Standards 1 to 15) is nothing short of understanding your needs and providing contentment in your unanswered questions to amplify your skills and knowledge of care! So treat yourself to prepare like the best version of yourself for receiving the care certificate offered by the different renowned organisations. This Care Certificate (Standards 1 to 15) course will act as a powerful element in shaping your healthcare and social care profession. You will learn about the brief interpretation of the fifteen standards titled Understand Your Role, Your Personal Development, Duty of Care, equality and diversity and so on. This course will make the path for you to discover unlimited opportunities in your profession and help face any challenges on your road. By reflecting upon this Care Certificate (Standards 1 to 15) course, you can be a reason for your clients' happiness, satisfaction and prayers through potential skills, sincerity, honesty and hard work! Make us a part of your adventurous success in your career by enrolling in this Care Certificate (Standards 1 to 15) course right away! Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the course: Framework And Information Leaflet Standard 01: Understand Your Role Standard 02: Your Personal Development Standard 03: Duty of Care Standard 04: Equality and Diversity Standard 05: Work in A Person-Centred Way Standard 06: Communication Standard 07: Privacy and Dignity Standard 08: Fluids and Nutrition Standard 09: Awareness of Mental Health, Dementia and Learning Disabilities Standard 10: Safeguarding Adults Standard 11: Safeguarding Children Standard 12: Basic Life Support Standard 13: Health and Safety Standard 14: Handling Information Standard 15: Infection Prevention and Control Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Certificate in Care Certificate Preparation at QLS Level 2exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Care Certificate (Standards 1 to 15) course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path In the UK, Care Certificate holders can receive an annual pay in the range of £20,000 to £35,000 annually. Certificates Certificate of completion Digital certificate - £10 Certificate in Care Certificate Preparation at QLS Level 2 Hard copy certificate - £79 Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Care Certificate Preparation at QLS Level 2, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 79 GBP inside the UK 89 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)
Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Copywriting (Copy) course might help you get there! Expand your expertise with high-quality training - study the Copywriting (Copy) course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. This Diploma in Copywriting at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! The Copywriting (Copy) course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Copywriting (Copy) training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Copywriting (Copy) Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charges will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Copywriting (Copy) course: Module 1: Introduction Module 2: Basics Module 3: Eye-Catching Headlines Module 4: Attention-Grabbing Advertisements Module 5: Essential Copywriting Skills Module 6: Online Copywriting Module 7: Press Related Copywriting Module 8: Print Media Copywriting Module 9: Copywriting for Mainstream Media Module 10: Copywriting for Other Media Module 11: How to Write Better Copy Module 12: Final Tips Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Copywriting at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates Certificate Accredited by CPD QS Digital certificate - £10 Diploma in Copywriting at QLS Level 5 Hard copy certificate - £119 After successfully completing the Diploma in Copywriting at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPD QS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)
