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10276 Communication courses in Matlock delivered Online

Microsoft Office 2013 Outlook Advanced - Complete Video Course

4.3(43)

By John Academy

Description: This Microsoft Office 2013 Outlook Advanced - Complete Video Course covers the advanced functions and features of Outlook 2013. You will learn about configuring advanced message options and advanced message, calendar and contact management. In this course you will learn how to successfully use Outlook to manage the numerous aspects of communicating electronically, including: managing email communications, managing calendar events, managing your contacts, using notes to keep yourself informed, sending and receiving invites, performing advanced message, calendar, and contacts management tasks, working with the tasks and journal workspaces, and more. It will explain all of the features and functionalities the application offers in an easy to understand. You will also learn how to manage activities by using tasks and journal entries, share workspaces with others and manage outlook data files. This course is intended for them who have basic skills with Microsoft Office 2013 Outlook, and want to learn more advanced skills. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Office 2013 Outlook Advanced - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Office 2013 Outlook Advanced - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Configure Advanced Message Options Insert Advanced Characters and Objects FREE 00:24:00 Modify Message Settings, Properties, and Options 00:11:00 Using an Automatic Reply 00:07:00 Advanced Message Management Sort Messages 00:03:00 Filter Messages 00:03:00 Organize Messages 00:09:00 Search Messages 00:09:00 Manage Junk Mail 00:04:00 Manage Your Mailbox 00:04:00 Advanced Calendar Management Manage Advanced Calendar Options 00:10:00 Create Calendar Groups 00:04:00 Manage Meeting Responses 00:05:00 Advanced Contact Management Edit an Electronic Business Card 00:07:00 Manage Advanced Contacts Options 00:04:00 Forward Contacts 00:02:00 Export Contacts 00:03:00 Managing Activities by Using Tasks and Journal Entries Assign and Manage Tasks 00:14:00 Record and Modify Journal Entries 00:06:00 Sharing Workspaces with Others Delegate Access to Mail Folders 00:05:00 Share Your Calendar 00:04:00 Share Your Contacts 00:02:00 Managing Outlook Data Files Back Up Outlook Items 00:02:00 Change Data File Settings 00:04:00 Mock Exam Mock Exam- Microsoft Office 2013 Outlook Advanced - Complete Video Course 00:20:00 Final Exam Final Exam- Microsoft Office 2013 Outlook Advanced - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Microsoft Office 2013 Outlook Advanced - Complete Video Course
Delivered Online On Demand3 hours 6 minutes
£21

Advanced Customer Service

By WileyInsight

Our Advanced Customer Service Training equips professionals with the essential skills to provide exceptional service in high-pressure and diverse environments. This course covers key areas like effective communication, conflict resolution, empathy, and the integration of diversity and inclusion. Participants will learn how to anticipate customer needs, manage expectations, and deliver consistent service excellence. By the end of the course, learners will be prepared to enhance customer satisfaction and foster lasting relationships, ensuring every interaction is impactful and effective.

Advanced Customer Service
Delivered OnlineJoin Waitlist
FREE

Understanding APIs and RESTful APIs Crash Course

By Packt

Discover what APIs and RESTful APIs are and how they work

Understanding APIs and RESTful APIs Crash Course
Delivered Online On Demand40 minutes
£17.99

The Complete English Spelling, Punctuation, And Grammar Course

4.7(160)

By Janets

Master the art of effective communication with 'The Complete English Spelling, Punctuation, and Grammar Course.' Enhance your writing skills, conquer tricky spelling rules, and perfect punctuation with comprehensive lessons. This online course is your key to polished and error-free writing. Elevate your language proficiency today!

The Complete English Spelling, Punctuation, And Grammar Course
Delivered Online On Demand8 days
£9.99

CompTIA A+ 900 Certification

4.7(160)

By Janets

CompTIA A+ 900 Certification is one of our best selling and most popular course. The CompTIA A+ 900 Certification is organised into 55 modules and includes everything you need to become successful in this profession. To make this course more accessible for you, we have designed it for both part-time and full-time students. You can study at your own pace or become an expert in just 26 hours! If you require support, our experienced tutors are always available to help you throughout the comprehensive syllabus of this course and answer all your queries through email. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.

CompTIA A+ 900 Certification
Delivered Online On Demand26 hours
£8

Customer Service Excellence

By Elite Forums Events

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Customer Service Excellence
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Customer Service Excellence

By Elite Forums AU

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Customer Service Excellence
Delivered OnlineFlexible Dates
Price on Enquiry

Customer Service Excellence

By Elite Forums UK

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Customer Service Excellence
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Learn Italian Language: Complete Italian Course - Beginners

4.7(160)

By Janets

Embark on a captivating journey into the Italian language with our comprehensive beginner's course. Master the fundamentals, build a solid foundation, and unlock the beauty of Italian communication. Learn essential vocabulary, grammar, and practical conversational skills in this expertly crafted Italian language course. Start your linguistic adventure today!

Learn Italian Language: Complete Italian Course - Beginners
Delivered Online On Demand7 hours
£9.99

Helping Clients Deal with Passive Aggressiveness

By Practical CBT

Module 1: Understanding Passive Aggressive Behaviour Define passive aggression and differentiate it from assertiveness, aggression, and conflict avoidance. Explore common tactics (e.g. silent treatment, sarcasm, procrastination) and the impact on victims. Discuss origins of passive-aggressive patterns (e.g. upbringing, emotional suppression, indirect communication norms). Module 2: Recognising the Impact on the Client Identify emotional responses such as self-doubt, confusion, guilt, or chronic frustration. Examine cognitive distortions commonly activated (e.g. personalization, mind reading). Discuss how repeated passive-aggression can affect the client’s self-esteem, relationships, and coping strategies. Module 3: CBT Formulation for Passive Aggressive Victimisation Apply the 5-areas CBT model to situations involving passive-aggressive encounters. Map triggers, thoughts, feelings, behaviours, and consequences in these interactions. Use longitudinal formulation to explore deeper beliefs around conflict, boundaries, and worth. Module 4: Cognitive Interventions Help clients identify and challenge unhelpful thoughts such as “It’s my fault,” or “I mustn’t upset them.” Use Socratic questioning to explore alternative interpretations of ambiguous communication. Promote cognitive restructuring to rebuild a sense of control and reduce self-blame. Module 5: Behavioural Interventions Teach assertiveness and boundary-setting skills tailored to indirect hostility. Role-play effective behavioural responses to common passive-aggressive tactics. Reduce safety behaviours such as people-pleasing or emotional suppression. Module 6: Emotion Regulation and Self-Compassion Use mindfulness and emotional awareness techniques to manage internalised frustration or guilt. Support clients in developing a compassionate internal voice when feeling manipulated or dismissed. Reinforce skills for tolerating discomfort when asserting themselves. Module 7: Sustaining Change and Relapse Prevention Build a plan for handling recurring passive-aggressive dynamics in personal or professional life. Identify red flags and early warning signs of relational imbalance or manipulation. Reinforce long-term goals of clarity, assertiveness, and psychological resilience.

Helping Clients Deal with Passive Aggressiveness
Delivered Online On Demand4 hours
FREE