9594 Communication courses delivered Online

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Unlock the power of play with our Play Therapy and Child Counselling course bundle! This comprehensive bundle is designed to provide you with the knowledge and skills needed to make a meaningful impact in the lives of children and young people. The first course in the bundle is QLS-endorsed, and as a bonus, you'll receive a QLS hardcopy certificate for free, highlighting your commitment to professional development. In addition, the remaining 10 courses are CPD-QS accredited, ensuring their relevance and credibility in the field. Throughout the courses, you'll learn how to effectively implement play therapy techniques, understand child protection and safeguarding, explore educational psychology and child development, gain insights into child counselling and youth work, and much more. With a focus on proper application, these courses will equip you with the knowledge and skills necessary to excel in this field. As the demand for qualified professionals in play therapy and child counselling continues to grow, this bundle presents a unique opportunity to enhance your expertise and open doors to various career opportunities. Whether you're a childcare professional, teacher, counsellor, social worker, or youth worker, this bundle is tailored to meet your needs and help you achieve your career goals. This Emotional Intelligence and Human Behaviour Bundle Package includes: Course 01: Diploma in Emotional Intelligence and Human Behaviour and Human Behaviour at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Mindfulness & Emotional Intelligence Training Course 02: Mental Health Awareness Course Course 03: Career Coaching Course 04: Counselling Skills Training Course 05: Leadership and People Management Diploma Course 06: Workplace Team Networking Diploma Course 07: Personal Development Masterclass Course 08: Developing Interpersonal Skills Course Course 09: Conflict Management Training Course 10: Self-Help Psychology: Mental Freedom Why Prefer This Emotional Intelligence and Human Behaviour Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Emotional Intelligence and Human Behaviour bundle courses, you will be able to learn: Master the principles and techniques of play therapy, utilising toys, games, and creative activities to promote emotional healing and development in children. Gain a deep understanding of child protection and safeguarding, including legal and ethical responsibilities in working with children and young people. Explore educational psychology and child development theories, understanding the impact of environmental factors on children's well-being and learning. Develop skills in child playwork, including planning and facilitating play sessions, managing challenging behaviours, and promoting inclusion and diversity. Acquire knowledge in child counselling and youth work, including assessment techniques, therapeutic interventions, and effective communication skills. Learn strategies for identifying and managing challenging behaviours in children, including behaviour modification and positive discipline techniques. Gain awareness of child neglect and abuse, recognizing signs and symptoms, understanding reporting procedures, and addressing the impact on children's well-being. ***Curriculum breakdown of Emotional Intelligence and Human Behaviour*** Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Intelligence Test and Variations in Intelligence Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) How is the Emotional Intelligence and Human Behaviour Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Childcare professionals, including childminders, nursery workers, and playgroup leaders, looking to enhance their skills and knowledge in play therapy and child counselling. Teachers and teaching assistants working in primary and secondary schools, seeking to understand the psychological and developmental aspects of children and how play therapy can be incorporated in education. Counsellors and therapists who wish to specialise in working with children and young people, looking to expand their expertise in play therapy and child counselling techniques. Social workers and support workers involved in child welfare and child protection services, seeking to deepen their understanding of child development, safeguarding, and therapeutic interventions. Youth workers and community workers, looking to incorporate play therapy and child counselling approaches in their work with children and young people. Career path This bundle will give you an edge in various professions, such as: Play Therapist, £35,000 per year Child Counsellor, £30,000 per year Child Protection Officer £40,000 per year Educational Psychologist, £45,000 per year Childcare Manager, £32,000 per year Youth Worker, £26,000 per year Social Worker, £35,000 per year Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Emotional Intelligence and Human Behaviour at QLS Level 5 Hard copy certificate - Included

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

🌟 Unlock Your Professional Potential with the Care Certificate - 15 Standards Online Course! 🌟 Are you ready to elevate your career in the healthcare and social care sector? Look no further! Introducing our comprehensive online course - the 'Care Certificate - 15 Standards.' Designed to equip you with essential skills and knowledge, this course covers a range of critical modules that will empower you to excel in your role and make a positive impact on the lives of those you care for.   🚀 What You'll Gain: 👉 Standard 1 - Your Role and Responsibilities: Understand and excel in your unique role within the healthcare and social care environment. 👉 Standard 2 - Your Personal Development: Foster your growth with a focus on continuous improvement and personal development. 👉 Standards 3 & 4 - Safeguarding Children and Adults: Learn to create safe environments and protect vulnerable individuals from harm. 👉 Standard 5 - Person-Centered Care: Develop skills to provide individualized, compassionate care that respects the dignity of each person. 👉 Standard 6 - Infection Prevention and Control: Master techniques to prevent and control the spread of infections, ensuring a safe and hygienic environment. 👉 Standard 7 - Health and Safety: Prioritize the well-being of both yourself and those under your care by understanding and implementing health and safety practices. 👉 Standard 8 - Fluids and Nutrition: Gain insights into maintaining optimal hydration and nutrition for improved overall health. 👉 Standard 9 - Equality and Diversity: Embrace diversity and promote equal opportunities for all, fostering an inclusive environment. 👉 Standard 10 - Duty of Care: Understand your responsibilities and obligations towards the well-being of individuals in your care. 👉 Standard 11 - Data Protection and Confidentiality: Safeguard sensitive information and uphold confidentiality to maintain trust and compliance. 👉 Standard 12 - Communication: Hone your communication skills to enhance collaboration and understanding within your team. 👉 Standard 13 - Basic Life Support: Acquire life-saving skills to respond effectively in emergency situations. 👉 Standard 14 - Caring for Mental Health: Develop a compassionate approach to supporting individuals with mental health challenges. 👉 Standard 15 - Privacy and Dignity: Respect the privacy and dignity of individuals in your care, ensuring a person-centered approach.   🌐 Why Choose Our Course: ✅ Flexible Learning: Access the course anytime, anywhere, fitting seamlessly into your busy schedule. ✅ Expert Instructors: Learn from industry professionals with extensive experience in healthcare and social care. ✅ Interactive Modules: Engage with dynamic content, quizzes, and practical scenarios to reinforce your learning. ✅ Certification: Receive a prestigious certificate upon completion, enhancing your professional credibility.   🔥 Don't Miss Out on This Opportunity to Excel in Your Career! Enroll Now and Transform Your Professional Journey! 🔥   Invest in yourself and make a difference in the lives of those you care for. The Care Certificate - 15 Standards is your key to unlocking a fulfilling and impactful career in healthcare and social care. Enroll now and embark on a journey of personal and professional growth!   Course Curriculum Standard 1 - Your role and responsibilities Your role and responsibilities 00:00 Standard 2 - Your personal development Your personal development 00:00 Standard 3 - Safeguarding children Safeguarding children 00:00 Standard 4 - Safeguarding adults Safeguarding adults 00:00 Standard 5 - Person-centered care Person-centered care 00:00 Standard 6 - Infection prevention and control Infection prevention and control 00:00 Standard 7 - Health and safety Health and safety 00:00 Standard 8 - Fluids and nutrition Fluids and nutrition 00:00 Standard 9 - Equality and diversity Equality and diversity 00:00 Standard 10 - Duty of care Duty of care 00:00 Standard 11 - Data protection and confidentiality Data protection and confidentiality 00:00 Standard 12 - Communication Communication 00:00 Standard 13 - Basic life support Basic life support 00:00 Standard 14 - Caring for Mental Health Caring for Mental Health 00:00 Standard 15 - Privacy and Dignity Privacy and Dignity 00:00

Get ready for an exceptional online learning experience with the Leadership, Management, Innovation, Motivation & Risk Management bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Leadership & Risk Management package is dynamic, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Leadership & Risk Management package has something for everyone. As part of the Leadership & Risk Management, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Leadership, Management, Innovation, Motivation & Risk Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Leadership, Management, Innovation, Motivation & Risk Management CPD-accredited courses: Course 01: Building a Foundation for Leadership Success Course 02: Fundamentals of Excellent Leadership Course 03: Team Management Course 04: Day-to-Day Leadership Course 05: Creating an Innovation Culture Course 06: Foundations of Leadership and Negotiation Skills Development Course 07: Leadership & Management Training Course Course 08: Administrative Management Course 09: The Principles of Ethical Leadership Course 10: Inspirational Leadership Skills: Practical Motivational Leadership Course 11: Motivation Skills Course 12: Talent Management Level 3 Course 13: Courageous Communication Strategies for Lead Course 14: Body Language Masterclass Communication Through Movement Course 15: Workplace Stress Management Course 16: Risk Management Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Leadership, Management, Innovation, Motivation & Risk Management bundle, you will gain the following: CPD QS Accredited Proficiency with this Leadership & Risk Management bundle After successfully completing the Leadership & Risk Management bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials in this Leadership & Risk Management bundle The online test with immediate results You can study and complete the Leadership & Risk Management bundle at your own pace. Study for the Leadership & Risk Management bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Leadership, Management, Innovation, Motivation, & Risk Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Leadership & Risk Management bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with Leadership, Management, Innovation, Motivation & Risk Management , a rich anthology of 30 diverse courses. Our experts handpick each course in the Leadership & Risk Management bundle to ensure a wide spectrum of learning opportunities. This Leadership & Risk Management bundle will take you on a unique and enriching educational journey. The Leadership, Management, Innovation, Motivation & Risk Management bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Leadership & Risk Management bundle offers you the flexibility and convenience to learn at your own pace. Make the Leadership & Risk Management package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership, Management, Innovation, Motivation & Risk Managementbundle is perfect for: Aspiring leaders looking to develop a robust understanding of leadership principles and management techniques. Mid-level managers aiming to enhance their innovative thinking and risk management skills to advance in their careers. Entrepreneurs and business owners seeking to cultivate a motivational work environment and drive business growth through innovation. Professionals in any sector who want to strengthen their leadership capabilities and manage teams more effectively. Individuals interested in personal development and acquiring practical skills to handle complex challenges in various organisational settings. Requirements You are warmly invited to register for this Leadership, Management, Innovation, Motivation & Risk Management bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Upon Leadership, Management, Innovation, Motivation & Risk Management course completion, you can expect to: Team Leader Project Manager Entrepreneur Business Consultant Operations Manager Human Resources Manager Executive Positions: Non-Profit Manager Change Management Specialist Corporate Trainer Certificates CPD Certificates Digital certificate - Included

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that the UK has one of the freest and most diverse media landscapes in the world? With over 1,100 national and local newspapers, 600 radio stations, and over 400 TV channels, there are more than enough opportunities for aspiring journalists to make their mark. This Journalism and Media Studies course covers fundamental principles, history, development, interviewing techniques, newspaper operations, news writing, production, reporting, television, radio, media regulatory bodies, writing skills, legal aspects, ethics, practical aspects, niche journalism, and online and freelance journalism. It equips students with the necessary skills for the digital age. This Diploma in Journalism at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPD QS (with 180 CPD points) to make your skill development & career progression more accessible than ever! With a single payment, you will gain access to Journalism and Media Studies course, including 10 premium courses, a QLS Endorsed Hardcopy certificate (for the title course) and 10 PDF certificates for Absolutely free. This Journalism and Media Studies bundle package includes: Main Course: Advanced Diploma in Journalism at QLS Level 7 10 additional CPD accredited courses - Course 01: Award in Media Studies at QLS Level 2 Course 02: Creative Writing Course 03: Media and Public Relations Diploma Course 04: International Relations Course 05: Criminal Law Course 06: Criminal Intelligence Researcher Course 07: Touch Typing Masterclass Course 08: English Law Course 2020 Course 09: Critical Thinking Training Whether you're a complete beginner or looking to enhance your existing skills, this Journalism and Media Studies course will provide you with the foundation you need to launch a successful career in this rewarding field. Join us today in this Journalism and Media Studies and discover the power of journalism to inform, educate, and inspire. Learning Outcomes of Journalism and Media Studies Understand journalism's core principles and its historical development in depth. Develop interviewing, news writing, and effective storytelling techniques and skills. Gain comprehensive knowledge in newspaper, television, and radio journalism practises. Learn the roles and essential functions of media regulatory bodies comprehensively. Acquire in-depth understanding of journalism laws, ethics, and defamation. Master advanced writing skills for various journalistic formats and platforms. Why Choose Us? Get a Free QLS Endorsed Certificate upon completion of Journalism Get a free student ID card with Journalism Training program (£10 postal charge will be applicable for international delivery) The Journalism is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Journalism course materials The Journalism comes with 24/7 tutor support ***Course Curriculum*** Here is the curriculum breakdown of the main Course of Journalism and Media Studies Bundle: Main Course: Advanced Diploma in Journalism at QLS Level 7 Module 01: Introduction and Principles Module 02: History and Development Module 03: Interviewing Module 04: Newspaper Module 05: News Writing, Production and Reporting Module 06: Television Module 07: Radio Module 08: Media Regulatory Bodies Module 09: Writing Skills for Journalists Module 10: Laws Module 11: Defamation Module 12: Ethics Module 13: Health and Safety for Journalists Module 14: Niche Module 15: Tips on Writing a Good Feature Story Module 16: Online and Freelance Module 17: Becoming a Journalist Course 01: Award in Media Studies at QLS Level 2 Module 01: Introduction To Media Studies Module 02: Media Forms And The Influence Of Media Module 03: Advertising And Communication Module 04: Visual Media, Film And Cultural Studies Module 05: Media Audiences And Institutions Module 06: New Media And Globalisation Course 02: Creative Writing Module 01: Introduction To Creative Writing Module 02: The Development Of Creative Writing Module 03: Novel Writing Module 04: Writing Non-Fiction Module 05: Creating Fictional Characters Module 06: Writing Realistic Dialogue Module 07: Writing Horrors, Thriller And Murder Stories Module 08: Writing For Children Module 09: Writing Poetry Module 10: Proposal Writing Module 11: Critical Thinking Module 12: Business Writing Module 13: Other Writings Module 14: Editing, Evaluating And Getting Published =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your QLS Endorsed Certificates and CPD Accredited Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £139) CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Journalism and Media Studies Bundle is ideal for: Aspiring journalists Media professionals Freelance writers Communication graduates Requirements You will not need any prior background or expertise in this Journalism and Media Studies bundle. Career path This Journalism and Media Studies bundle will allow you to kickstart or take your career to the next stage in the related sector such as: TV Journalist Radio Journalist Newspaper Journalist Online Journalist Freelancer Journalist Chief New Editor News Producer Certificates Advanced Diploma in Journalism at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

A comprehensive introduction to the modern microservices architecture based on the most popular technologies such as .NET Core, Docker, Kubernetes, Istio Service Mesh, and many more.

Report Writing, Copywriting & Business Writing Are you a prospective candidate seeking to maximise your expertise and abilities in the Report Writing area? This Report Writing course is created for you. So that You can receive the tools you need to produce polished and useful business reports from our Report Writing course. Our Report Writing course is designed to give students important information on managerial, leadership, and business-related skills. Moreover, in our Report Writing course team management, organisational techniques, and management are discussed. Also, from the Report Writing, you will learn the importance of grammar, punctuation, and formatting. A strategy for developing one's writing style will be provided by Report Writing training. You will know the best methods for editing and proofreading your work as well as how to write clearly and simply via the Report Writing. Enrol our Report Writing right away to develop your confidence in completing the projects that will put your knowledge in Report Writing Methods to the test. Learning Outcome of Report Writing After completing the Report Writing course, learners will know about: The basics of Report Writing. Report Writing teaches how to write business report, reparation & planning of it. Collecting data and handling information are also describes in the Report Writing. How to write, revise, prepare guideline and improve presentation all are lesson plan of Report Writing course. This Report Writing course can help you for developing research skills. Developing creativity, innovation and critical thinking skills are acquired by this Report Writing. Also, you can improve you interpersonal skill through this Report Writing. Report Writing, Copywriting & Business Writing Course This Report Writing Course includes a FREE PDF Certificate. Lifetime access to this Report Writing Course Instant access to this Report Writing Course Get FREE Tutor Support to this Report Writing Course Report Writing, Copywriting & Business Writing Elevate your skills with our Report Writing: Report Writing course, designed for aspiring professionals like you! Gain the tools to create polished and effective business reports with Report Writing: Report Writing expertise. This Report Writing: Report Writing course covers essential managerial, leadership, and business skills, along with team management and organizational techniques. Learn the importance of grammar, punctuation, and formatting in Report Writing: Report Writing, and develop a personalized writing style. Discover top strategies for editing, proofreading, and clear communication. Enroll in Report Writing: Report Writing today to enhance your confidence and master professional report writing! Who is this course for? Report Writing, Copywriting & Business Writing This Report Writing course is intended for people who wish to advance their Report Writing abilities in order to succeed professionally. Requirements Report Writing, Copywriting & Business Writing To enrol in this Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Report Writing Course. Be energetic and self-motivated to complete our Report Writing Course. Basic computer Skill is required to complete our Report Writing Course. If you want to enrol in our Report Writing Course, you must be at least 15 years old. Career path Report Writing, Copywriting & Business Writing With the help of Report Writing certification, your professional life will change significantly as a result of The average income in the UK is between £20,000 and £50,000 per year, and this course will help you to get job such as: Business Analyst Technical Writer Market Research Analyst Communications Specialist Financial Analyst

40-in-1 CPD Accredited Bundle| Special Gifts: Free PDF & Transcript Certificate| Updated course materials| Learner Support

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Telephone Skills Training will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Telephone Skills Training will help you keep ahead of the pack. The Telephone Skills Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Telephone Skills Training will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Telephone Skills Training, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Telephone Skills Training course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Telephone Skills Training? Course 1: Telesales Executive Training Course 2: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 3: Customer Relationship Management Course 4: Sales: Psychology of Customers Course 5: Office Skills Course 6: Dealing With Difficult People Training Course Course 7: Workplace Confidentiality Course 8: Learning Computers and Internet Level 2 Course 9: Level 2 Microsoft Office Essentials Course 10: Stress Management Training As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Telephone Skills Training to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Telephone Skills Training: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructor Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 1: Professional Telephone Receptionist Course Module One: Core Skills Required Module Two: Self-Management (I) Module Three: Self-Management (II) Module Four: Time Management (I) Module Five: Time Management (II) Module Six: Organizing and Planning (I) Module Seven: Organizing and Planning (II) Module Eight: Communication (I) Module Nine: Communication (II) Module Ten: Additional Challenges Course 2: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 3: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 4: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 5: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 6: Office Skills Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 7: Dealing With Difficult People Training Course Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People - Relationships Module 05: Difficult People - Solutions Module 06: Problem - Solving Module 07: Final Notes and Tips Module 08: Bonus Video - dealing With Emotions & Anger Course 8: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 9: Learning Computers and Internet Level 2 Module 01 : Computer Operating and Troubleshooting Module 02 : Internet and Computing - Key Applications Module 03 : Internet and Computing - Tools & Networking Module 04 : Windows 8 for PC Module 05 : Windows 10 - New Developments Module 06 : Cyber Security Awareness Course 10: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentation Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Telephone Skills Training bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Telephone Skills Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Excel in school leadership with our School Management and Professionalism Bundle Course. Gain essential skills and knowledge to effectively manage educational institutions and inspire academic excellence. From strategic planning to fostering a positive school culture, this comprehensive course equips educators with the tools to lead with professionalism and integrity. Whether you're an aspiring school administrator or a seasoned educator, enroll now to elevate your leadership skills and drive positive change in education.