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🌟 Birth Doula - Support During and After Birth Course Overview 🌟 Welcome to the 'Birth Doula - Support During and After Birth' course, a comprehensive program designed to empower individuals with the knowledge and skills to provide compassionate and informed support to expecting mothers and families throughout the entire childbirth journey. Whether you're a healthcare professional, aspiring doula, or someone passionate about maternal well-being, this course is your gateway to becoming a trusted birth companion. Course Highlights: Module 1: Introduction to Birth Doula Work Discovering the Role: Gain insights into the history and evolution of birth doula work. Understand the key responsibilities and ethical considerations that come with being a birth companion. Communication Skills: Learn effective communication techniques to establish trust and build strong relationships with expecting parents. Module 2: Prenatal Support Antenatal Education: Dive into prenatal care, childbirth education, and the importance of empowering parents with knowledge before the big day. Emotional Support: Explore strategies to provide emotional support during pregnancy, addressing fears, and promoting a positive mindset. Module 3: Labor Support Comfort Measures: Acquire hands-on techniques to support mothers during labor, including massage, positioning, and breathing exercises. Advocacy in the Delivery Room: Understand the doula's role in advocating for the birthing person's preferences and helping create a supportive environment. Module 4: Postpartum Support Newborn Care and Breastfeeding: Learn the basics of newborn care and support breastfeeding mothers during the postpartum period. Emotional Well-being: Explore the emotional and physical challenges postpartum, and discover strategies to provide ongoing support and care. Module 5: Supporting Diverse Populations Cultural Competence: Recognize and appreciate the diversity within the birthing community. Understand how to tailor support to meet the unique needs of individuals from various cultural backgrounds. Inclusive Practices: Explore inclusive language, practices, and considerations when working with diverse populations. Why Choose Our Course: Expert Instruction: Learn from seasoned professionals with extensive experience in birth doula work. Interactive Learning: Engage in practical exercises, case studies, and role-playing to reinforce your skills. Flexible Schedule: Access course materials online at your own pace, making it ideal for busy professionals and parents. Join Us on this Transformative Journey!   Course Curriculum Module 1- Introduction to Birth Doula Work Introduction to Birth Doula Work 00:00 Module 2- Prenatal Support Prenatal Support 00:00 Module 3- Labor Support Labor Support 00:00 Module 4- Postpartum Support Postpartum Support 00:00 Module 5- Supporting Diverse Populations Supporting Diverse Populations 00:00

Overview With the ever-increasing demand for Midwifery in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Midwifery may be. Learning about Midwifery or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Midwifery . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Midwifery is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Midwifery course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Midwifery course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Midwifery course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Midwifery , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Midwifery , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Midwifery , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Midwifery course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams.  Course Curriculum Module 1- Introduction to midwifery and maternity care Introduction to midwifery and maternity care 00:00 Module 2- Midwifery Maintenance and Culture Midwifery Maintenance and Culture 00:00 Module 3- Midwifery Support in Labour Midwifery Support in Labour 00:00 Module 4- Postnatal Care Postnatal Care 00:00 Module 5- Nurture and Nature Nurture and Nature 00:00

🔍 Unlock Your Potential with the Certified Internal Auditor Course! 🌟 Are you ready to elevate your career to new heights and become a trusted expert in internal auditing? Look no further than our Certified Internal Auditor course, a comprehensive program designed to equip you with the knowledge and skills needed to excel in the field of internal audit. Join us on a transformative journey where professionalism meets proficiency, and unlock a world of opportunities as a certified internal auditor. 🎓 Benefits of Taking the Certified Internal Auditor Course: Enhanced Expertise: Gain comprehensive knowledge of internal audit principles, practices, and methodologies, empowering you to conduct thorough and effective audits in various organizational settings. Professional Recognition: Earn a prestigious certification that is recognized and respected by employers worldwide, showcasing your commitment to excellence and proficiency in internal auditing. Career Advancement: Open doors to exciting career opportunities and advancement prospects in internal auditing, risk management, compliance, and other related fields, as organizations seek qualified professionals to ensure operational efficiency and compliance. Increased Credibility: Establish yourself as a trusted expert in internal audit, earning the trust and confidence of stakeholders, clients, and employers with your proven skills and expertise. Continuous Learning: Stay updated on the latest trends, best practices, and regulations in internal auditing through ongoing professional development and networking opportunities within the internal audit community.   👩‍💼 Who is this for? Aspiring Internal Auditors: Individuals looking to enter the field of internal audit and build a successful career in financial governance, risk management, and compliance. Experienced Auditors: Seasoned auditors seeking to enhance their skills, expand their knowledge, and earn professional certification to validate their expertise. Finance Professionals: Accountants, financial analysts, and professionals in related fields looking to specialize in internal auditing and advance their careers.   🚀 Career Path: Upon completing the Certified Internal Auditor course and obtaining certification, graduates can pursue various career paths and roles in internal auditing, including: Internal Auditor: Conducting audits of financial, operational, and compliance processes to evaluate organizational effectiveness and ensure regulatory compliance. Risk Manager: Identifying, assessing, and mitigating risks to the organization's assets, operations, and reputation through effective risk management practices. Compliance Officer: Ensuring adherence to laws, regulations, and industry standards by developing and implementing compliance programs, policies, and procedures. Audit Manager: Overseeing audit teams, planning and executing audit engagements, and providing guidance and support to auditors throughout the audit process.   🔍 FAQs (Frequently Asked Questions): Q: Is the Certified Internal Auditor course suitable for beginners? A: Yes, the course is designed to accommodate learners of all levels, from beginners to experienced professionals. The curriculum covers foundational concepts as well as advanced topics to cater to diverse learning needs. Q: How long does it take to complete the course? A: The duration of the course may vary depending on the learning format (e.g., self-paced online course, instructor-led training). Typically, participants can complete the course within a few months, but this may vary based on individual learning pace and schedule. Q: Will I receive a certification upon completing the course? A: Yes, upon successfully completing the Certified Internal Auditor course and meeting all certification requirements, participants will receive a certification that is recognized and respected by employers worldwide. Q: Can I access the course materials after completing the program? A: Yes, participants typically have access to course materials, resources, and updates even after completing the program, allowing for ongoing professional development and reference. Q: Is there a prerequisite for enrolling in the course? A: While there are no specific prerequisites for enrolling in the Certified Internal Auditor course, having a basic understanding of accounting, finance, and business principles may be beneficial for maximizing learning outcomes. Q: How will the course benefit my career prospects? A: The Certified Internal Auditor certification is highly regarded by employers and can significantly enhance your career prospects in internal auditing, risk management, compliance, and related fields. It validates your expertise and demonstrates your commitment to professional excellence.   🎓 Start Your Journey to Success Today! Don't miss out on the opportunity to elevate your career and become a certified internal auditor. Enroll now in the Certified Internal Auditor course and unlock a world of possibilities in internal auditing and beyond. Your path to professional growth and success begins here! 🌟📊🔒 Course Curriculum Module 1 Importance of Clear and Impactful Audit Reporting. Importance of Clear and Impactful Audit Reporting. 00:00 Module 2 Components of an Effective Audit Report Components of an Effective Audit Report 00:00 Module 3 Effective Communication of Findings and Recommendations Effective Communication of Findings and Recommendations 00:00 Module 4 Addressing Stakeholder Concerns and Feedback Addressing Stakeholder Concerns and Feedback 00:00 Module 5 Ensuring Follow-Up on Audit Recommendations Ensuring Follow-Up on Audit Recommendations 00:00 Module 6 Ethical Considerations in Reporting Audit Results Ethical Considerations in Reporting Audit Results 00:00

Differential Diagnosis of Neck Pain Aims to  Welcome to our webinar on "Differential Diagnosis of the Neck"! The neck is a complex region of the body that houses numerous vital structures, including the spinal cord, blood vessels, and the thyroid gland. Neck pain and other symptoms can arise from a variety of causes, ranging from benign conditions to serious medical emergencies. In this webinar, we will explore the differential diagnosis of neck disorders, including common and uncommon causes of neck pain, stiffness, and other symptoms. We will discuss various diagnostic approaches and tools that can be used to differentiate between these conditions, as well as the importance of accurate diagnosis and appropriate treatment. Whether you are a healthcare professional or someone dealing with neck issues, this webinar will provide valuable insights into the differential diagnosis of the neck. Learning Objective Identify and Differentiate Causes: After completing this webinar, participants will be able to identify and differentiate between common and uncommon causes of neck pain, stiffness, and other related symptoms. This knowledge will assist in accurate diagnosis and treatment planning. Discuss Diagnostic Approaches: Participants will learn about various diagnostic approaches and tools used in clinical practice to accurately diagnose neck disorders. They will gain insights into the latest diagnostic methods and technologies that can aid in making precise assessments. Emphasize Accurate Diagnosis: The course will stress the importance of accurate diagnosis and its direct impact on patient outcomes for neck disorders. Participants will understand how precise diagnosis can lead to more effective treatment strategies and better overall patient care. Who Should Enroll Physiotherapist Occupational Therapist COTA CPD Credit Hours Duration: Approx 1 hour Resources 1 month Access to Learning Resources Downloadable Course Material CPD Certificate Author Dr. Rina Pandya Dr Rina Pandya PT DPT Course Instructor Dr. Rina’s physical therapy career spans over 23 years, through the UK, the USA and the Middle East. She has worked in Nationalized Healthcare Services, American health care and self pay services in acute care, in-patient rehab, skilled nursing facility, home healthcare and outpatient clinic. In addition to being a clinician she has developed specialty programs based on evidence-based practice in her role as a project manager. She has also managed the Physical Therapy department in the capacity of Head of Department in a premier private hospital in Oman. Rina is an internationally published webinar presenter; many of her courses are highlighted on Physiopedia/ Physio Plus. Her pocket books are now available on Amazon titled-- Orthopedic Assessments made easy Dr. Pandya graduated from Manipal University, India in 2000 as well as University of Michigan, in 2018 with a Doctor of Physical Therapy. Rina conducts live webinars and is part of the continuing professional development teaching community with courses published in the UK, US, South Africa, Ireland and Australia. Rina is a member of APTA, HCPC-UK and OAP-Oman. 

📢 Stay ahead in finance & taxation with our Diploma in VAT (Value Added Tax) course! Learn VAT (Value Added Tax) registration, tax rates, invoicing, and compliance at your own pace. Earn a certificate and boost your career! 💼📊

Duration 1 Days 6 CPD hours This course is intended for This course is designed for all levels of experience in using Microsoft Project, as well as all levels of experience in project management. In particular, this course is designed for persons who need to author Microsoft Project work schedules including Project Managers and Project Assistants. Overview To be properly introduced, or reintroduced, to Microsoft Project. To gain an understanding of a proven mindset Microsoft Project users should possess each time they open and work Microsoft Project schedules. To gain an understanding of globally accepted project management principles. To be able to effectively apply Microsoft Project into the Initiation and Planning phases of a normal project life cycle. MS Project: Project Initiation and Planning (part 1 of a 3 part series) course provides proven tools and techniques for successfully using Microsoft Project to assist with managing projects. MS Project: Project Initiation and Planning (part 1 of a 3 part series) course provides proven tools and techniques for successfully using Microsoft Project to assist with managing projects.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for all levels of experience in using Microsoft Project, as well as all levels of experience in project management. In particular, this course is designed for persons who need to author Microsoft Project work schedules including Project Managers and Project Assistants, and for management personnel in charge of setting standards for baselining and tracking project data. Overview To gain an understanding of a proven mindset Microsoft Project users should possess each time they open and work Microsoft Project schedules. To gain an understanding of globally accepted project management principles. To be able to effectively apply Microsoft Project into the Execution phase of a normal project life cycle. To gain an understanding of Microsoft Project's baseline capabilities in preparation for analysis and reporting of project data. MS Project: Project Validation, Baseline, and Tracking using Microsoft Project course provides proven tools and techniques for successfully using Microsoft Project to assist with managing projects. MS Project: Project Validation, Baseline, and Tracking using Microsoft Project course provides proven tools and techniques for successfully using Microsoft Project to assist with managing projects.

Duration 2.25 Days 13.5 CPD hours This course is intended for The job roles best suited to the material in this course are: sales personnel, accountants, administrators, auditors, lab assistants, office job positions. Overview Work with functions. Work with lists. Analyze data. Visualize data with charts. Use PivotTables and PivotCharts. Work with multiple worksheets and workbooks. Share and protect workbooks. Automate workbook functionality. Use Lookup functions and formula auditing. Forecast data. Create sparklines and map data This course provides the knowledge to create advanced workbooks and worksheets that can deepen the understanding of organizational intelligence. The ability to analyze massive amounts of data, extract actionable information from it and present that information to decision makers. In addition this course will give you the ability to collaborate with colleagues, automate complex or repetitive tasks and use conditional logic to construct and apply elaborate formulas and functions which will allow you to work through a lot of data and generate the answers that your organisation needs. WORKING WITH FUNCTIONS Topic A: Work with Ranges Topic B: Use Specialized Functions Topic C: Work with Logical Functions Topic D: Work with Date and Time Functions Topic E: Work with Text Functions WORKING WITH LISTS Topic A: Sort Data Topic B: Filter Data Topic C: Query Data with Database Functions Topic D: Outline and Subtotal Data ANALYZING DATA Topic A: Create and Modify Tables Topic B: Apply Intermediate Conditional Formatting Topic C: Apply Advanced Conditional Formatting VISUALIZING DATA WITH CHARTS Topic A: Create Charts Topic B: Modify and Format Charts Topic C: Use Advanced Chart Features USING PIVOTTABLES AND PIVOTCHARTS Topic A: Create a PivotTable Topic B: Analyze PivotTable Data Topic C: Present Data with PivotCharts Topic D: Filter Data by Using Timelines and Slicers WORKING WITH MULTIPLE WORKSHEETS AND WORKBOOKS Topic A: Use Links and External References Topic B: Use 3-D References Topic C: Consolidate Data SHARING AND PROTECTING WORKBOOKS Topic A: Collaborate on a Workbook Topic B: Protect Worksheets and Workbooks AUTOMATING WORKBOOK FUNCTIONALITY Topic A: Apply Data Validation Topic B: Search for Invalid Data and Formulas with Errors Topic C: Work with Macros USING LOOKUP FUNCTIONS AND FORMULAS AUDITING Topic A: Use Lookup Functions Topic B: Trace Cells Topic C: Watch and Evaluate Formulas FORECASTING DATA Topic A: Determine Potential Outcomes Using Data Tables Topic B: Determine Potential Outcomes Using Scenarios Topic C: Use the Goal Seek Feature Topic D: Forecast Data Trends CREATING SPARKLINES AND MAPPING DATA Topic A: Create Sparklines Topic B: Map Data

Duration 3 Days 18 CPD hours This course is intended for This in an intermediate and beyond-level course is geared for experienced Python developers looking to delve into the exciting field of Natural Language Processing. It is ideally suited for roles such as data analysts, data scientists, machine learning engineers, or anyone working with text data and seeking to extract valuable insights from it. If you're in a role where you're tasked with analyzing customer sentiment, building chatbots, or dealing with large volumes of text data, this course will provide you with practical, hands on skills that you can apply right away. Overview This course combines engaging instructor-led presentations and useful demonstrations with valuable hands-on labs and engaging group activities. Throughout the course you'll: Master the fundamentals of Natural Language Processing (NLP) and understand how it can help in making sense of text data for valuable insights. Develop the ability to transform raw text into a structured format that machines can understand and analyze. Discover how to collect data from the web and navigate through semi-structured data, opening up a wealth of data sources for your projects. Learn how to implement sentiment analysis and topic modeling to extract meaning from text data and identify trends. Gain proficiency in applying machine learning and deep learning techniques to text data for tasks such as classification and prediction. Learn to analyze text sentiment, train emotion detectors, and interpret the results, providing a way to gauge public opinion or understand customer feedback. The Hands-on Natural Language Processing (NLP) Boot Camp is an immersive, three-day course that serves as your guide to building machines that can read and interpret human language. NLP is a unique interdisciplinary field, blending computational linguistics with artificial intelligence to help machines understand, interpret, and generate human language. In an increasingly data-driven world, NLP skills provide a competitive edge, enabling the development of sophisticated projects such as voice assistants, text analyzers, chatbots, and so much more. Our comprehensive curriculum covers a broad spectrum of NLP topics. Beginning with an introduction to NLP and feature extraction, the course moves to the hands-on development of text classifiers, exploration of web scraping and APIs, before delving into topic modeling, vector representations, text manipulation, and sentiment analysis. Half of your time is dedicated to hands-on labs, where you'll experience the practical application of your knowledge, from creating pipelines and text classifiers to web scraping and analyzing sentiment. These labs serve as a microcosm of real-world scenarios, equipping you with the skills to efficiently process and analyze text data. Time permitting, you?ll also explore modern tools like Python libraries, the OpenAI GPT-3 API, and TensorFlow, using them in a series of engaging exercises. By the end of the course, you'll have a well-rounded understanding of NLP, and will leave equipped with the practical skills and insights that you can immediately put to use, helping your organization gain valuable insights from text data, streamline business processes, and improve user interactions with automated text-based systems. You?ll be able to process and analyze text data effectively, implement advanced text representations, apply machine learning algorithms for text data, and build simple chatbots. Launch into the Universe of Natural Language Processing The journey begins: Unravel the layers of NLP Navigating through the history of NLP Merging paths: Text Analytics and NLP Decoding language: Word Sense Disambiguation and Sentence Boundary Detection First steps towards an NLP Project Unleashing the Power of Feature Extraction Dive into the vast ocean of Data Types Purification process: Cleaning Text Data Excavating knowledge: Extracting features from Texts Drawing connections: Finding Text Similarity through Feature Extraction Engineer Your Text Classifier The new era of Machine Learning and Supervised Learning Architecting a Text Classifier Constructing efficient workflows: Building Pipelines for NLP Projects Ensuring continuity: Saving and Loading Models Master the Art of Web Scraping and API Usage Stepping into the digital world: Introduction to Web Scraping and APIs The great heist: Collecting Data by Scraping Web Pages Navigating through the maze of Semi-Structured Data Unearth Hidden Themes with Topic Modeling Embark on the path of Topic Discovery Decoding algorithms: Understanding Topic-Modeling Algorithms Dialing the right numbers: Key Input Parameters for LSA Topic Modeling Tackling complexity with Hierarchical Dirichlet Process (HDP) Delving Deep into Vector Representations The Geometry of Language: Introduction to Vectors in NLP Text Manipulation: Generation and Summarization Playing the creator: Generating Text with Markov Chains Distilling knowledge: Understanding Text Summarization and Key Input Parameters for TextRank Peering into the future: Recent Developments in Text Generation and Summarization Solving real-world problems: Addressing Challenges in Extractive Summarization Riding the Wave of Sentiment Analysis Unveiling emotions: Introduction to Sentiment Analysis Tools Demystifying the Textblob library Preparing the canvas: Understanding Data for Sentiment Analysis Training your own emotion detectors: Building Sentiment Models Optional: Capstone Project Apply the skills learned throughout the course. Define the problem and gather the data. Conduct exploratory data analysis for text data. Carry out preprocessing and feature extraction. Select and train a model. ? Evaluate the model and interpret the results. Bonus Chapter: Generative AI and NLP Introduction to Generative AI and its role in NLP. Overview of Generative Pretrained Transformer (GPT) models. Using GPT models for text generation and completion. Applying GPT models for improving autocomplete features. Use cases of GPT in question answering systems and chatbots. Bonus Chapter: Advanced Applications of NLP with GPT Fine-tuning GPT models for specific NLP tasks. Using GPT for sentiment analysis and text classification. Role of GPT in Named Entity Recognition (NER). Application of GPT in developing advanced chatbots. Ethics and limitations of GPT and generative AI technologies.

Generating new leads and new business can be both time-consuming and frustrating. It's not easy - it takes skill, careful preparation and the creation of effective models and methods, even perhaps using formal approaches and scripts. Once generated, a new lead or enquiry must also be carefully managed to maximise the potential revenue it can generate. But it's crucial to get it right. If your company can afford not to worry about getting new business - congratulations! If your company is completely confident that it is performing at peak potential in generating new leads - again, congratulations! But if your company is working in the real world, couldn't your team do with some help, to become even just that little bit more effective, to make the process just that little less painful? This highly practical, intensive workshop gives sales teams the proven strategies and tactics they need to build a sustainable new business pipeline. This course will help participants: Develop a clear and consistent process for new business development and lead-generation Master the secret of effective new business development and lead-generation - 'only sell the appointment or next stage of the sales process, not your product or service' Set and achieve the right level of new business development and lead-generation activity to achieve your personal and organisational sales goals Apply the key principles of effective prospecting and pipeline management using a proven toolkit and approach Overcome the most common 'put-offs' when conducting telephone or face-to-face business-development and lead-generation activities Develop an engaging telephone voice and manner - and a 'networking personality' Qualify potential opportunities with more accuracy on a consistent basis Prioritise opportunities and manage their time when sourcing new business Discover online sources of leads, contacts and referrals Overcome psychological blocks to cold or warm calling - theirs and the client's Identify potential prospects - and decision-makers and influencers within target prospects - with greater accuracy Make outbound sales or appointment calls with improved confidence, control and results Improve the conversion of calls to appointments by using more effective questions and sales messages Get past gatekeepers and assistants more effectively Make the most of your CRM software and systems 1 Online marketing - what works! Workshop overview and learning objectives Choosing your social media channels LinkedIn for sales and marketing Designing and implementing an effective new business email campaign online Creating a lead-generation strategy online - with case studies Avoiding common mistakes in social media marketing Case study: 'Best practice in social media sales and marketing' Using blogs and video-based marketing (eg, YouTube) New trends and how to keep your finger on the 'social media' pulse Twenty essential websites and online marketing tools 2 Making appointments by telephone Planning the call, telephone techniques, integrating with email and online marketing Developing a clear and consistent process to appointment-making Setting and achieving the right level of telephone activity to achieve your appointment goals Applying the key principles of effective prospecting and pipeline management generation, using a proven toolkit and approach Overcoming the most common 'put-offs' to seeing or engaging with you Overcoming psychological blocks to cold or warm calling - yours and the client's Identifying potential prospects - and decision-makers and influencers within target prospects - with greater accuracy Making outbound sales or appointment calls with improved confidence, control and results Improving conversion of calls to appointments by using more effective questions and sales messages The five keys to developing an engaging telephone voice and approaching manner 3 Power networking Strategies for networking and B2B referral-based marketing The importance, and different types, of networking How to work a room - preparation and strategy Communication dynamics in networking - the power of the listening networker Assumptions when networking Business networking etiquette Making connections, asking for cards, contact details and referrals, gaining follow-up commitments Building relationships - follow-up and follow-through 4 Developing new leads Strategies for first-time sales calls Gaining rapport and opening first-time and new business sales calls effectively Advanced consultative selling - questioning techniques to quickly and efficiently uncover opportunities, need areas and preferences Presenting your solution to a new or first-time customer - creating an enthusiastic and compelling personalised and persuasive summary of your proposal Value message - differentiate your solutions clearly and accurately, with tailored value statements Presenting the right initial USPs, features and benefits and making them relevant and real to the customer Smart ways to position price, emphasise value and be a strong player without being the cheapest or leading on price Learn and use advanced techniques to determine customer needs, value and decision-making criteria in depth on a first-time call 5 Organised persistence - CRM and prospect-tracking Organised persistence - sales tracking, following up on 'sleeping' customers, gaining referrals, time and territory management Maintaining a good database for maximising new business ROI Developing a contact strategy with different types and levels of contact Analysing your contact base using state-of-the-art software and tools Making the most of your CRM systems and solutions Understanding that your attitude makes a difference when sourcing new business Setting SMART objectives for new business development and lead-generation Practical exercise - setting personal development and business goals Time management tips to improve daily productivity New business pipeline management strategies for peak sales performance 6 Workshop summary and close Practical exercise - developing your new business action plan Review and feedback