Business Analysis - Modelling Business Processes

2 Days

12 CPD hours

The course is designed for individuals who want to gain in-depth knowledge and practice in the discipline of Modelling Business Processes (Business Analysts, Requirements Engineers, Product manager, Product Owner, Chief Product Owner, Service Manager, Service Owner, Project manager, Consultants)

Students should be able to demonstrate knowledge and understanding and application of Modelling Business Processes principles and techniques. Key areas are:
The role of business process modelling
Modelling core business processes at an organizational level
Modelling business processes at the process level
Documenting and analyzing tasks
The use of gap analysis in improving business processes

The Business Analyst role analyzes, understands and manages the requirements in a customer-supplier relationship and ensures that the right products are delivered. The course provides in-depth knowledge and practice in Modelling Business Processes

Course Introduction

• Let?s Get to Know Each Other
• Course Overview
• Course Learning Objectives
• Course Structure
• Course Agenda
• Introduction to Business Process Modelling
• Exam Details
• Business Analysis Certification Scheme

The Context for Business Process Modelling

• Purpose and benefits of business process modelling
• Three levels of business process hierarchy (Organization, process and task level)
• Process view versus the functional view of an organization
• Assessing the impact of a new process design (POPIT model)
• Implementation of a business change (Pilot, phased, direct changeover, parallel running)

The Organizational Context for Business Processes

• Construction of an organizational level model of a business process
• External and internal elements of an organizational model
• Supporting the value proposition

Modelling the Business Processes

• Construction of a business process model
• Standard notation
• Process, task and step
• OPOPOT
• External, internal and time-based events
• Internal performance measures and customer expectations of performance

Documenting Tasks

• A task description
• UML activity diagram notation and structured english

Improving Business Processes

• task automation, removal of gaps and disconnects, process reengineering
• business rules and assumptions
• Unsatisfactory performance
• Combinations of conditions
• Gap analysis