At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill.
This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure.
Course Syllabus
The syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following:
Module One
Self Awareness
Attitude towards challenges - self-resilience
Going into a challenging scenario - how to prepare
Recognising the signs of contention
Giving feedback constructively
Module Two
Having Difficult Conversations with Confidence
Behaviour labelling - preparing the approach
Assertiveness techniques
Dealing with a difficult issue focussing on behaviour & consequences
Keeping objective and professional throughout
Module Three
Examining Your Preferred Communication Style
Recognising the different communication styles
Analysing your preferred style - Paradigm FitIn Profiler review
Identifying the most appropriate situations for each style
Dickson Training Limited is a learning and development provider and consultancy company that specialises in management development, interpersonal skills training, business coaching and team building. Also available is our own range of psychometrics and e-Books to support the vari...